Frequently Asked Questions
Do your warranties cover parts & labour?
Yes, both of our policy tiers (Select and Premium vehicle warranties) cover parts & labour. Please refer to the appropriate documentation PDFs for full details of coverage.
Where am I covered?
Our coverage is all across the UK — We offer a national repair network, and European cover is available too!
Does it cost to get a quote?
Absolutely not — We offer a free, no-obligation quotation service. You can get one right now just by filling in this short quotation form.
How long will it take to receive my claim?
We offer a 14 day turnaround for your claims so you won't be out of pocket.
How long does my vehicle warranty last?
Our warranties last from 3 months to 3 years, depending on what you choose. If you have any queries, please check your policy documents or get in touch with our team.
Why should I trust you?
We use an A-Rated underwriter, are regulated by the FCA, and offer clear, transparent policies. We have been in business for many years and offer the best prices in the UK.
Do I have to have the car serviced at a main agent?
No, you can have the car serviced at any VAT registered garage.
Does the car have to have a full service history?
Not all cars come with their service records, if there is no service history for your own peace of mind have the car serviced. If buying from a garage, it should be done free of charge and shown on their invoice.
Is there an excess on the policy?
No, there is no excess on ANY of our policies.
Do I have to have my car serviced before I put the car on cover?
No, If the car is not due for a service and there is a service history there is no need.
Where can I have the rectification work done?
You choose — it can be a local garage or sometimes even a franchised main dealer, subject to labour rates. All we ask is that the business is VAT registered – please ask us for details.
Is there a cost limit on each claim?
Yes, but this is chosen by you when selecting the level of cover at the start – we will also be happy to make our recommendation based upon your vehicle, the age, mileage etc.
Does the car have to be under a certain age and mileage to qualify for cover?
We can warranty vehicles up to 12 years old with up to 140,000 miles on the day of issue of the policy.
Who underwrites the policies you provide?
All of our insurance products are fully underwritten with Keystone Legal / Bastion Insurance. Bastion Insurance are regulated by the Financial Conduct Authority. You can find out more about the FCA at www.fca.org.uk.
How Do I Claim?
You simply call our UK based offices, and speak to one of our dedicated claim handlers, and they will do the rest!. We don't use overseas call centres. All this is explained in more detail within your policy documentation.
Interested? Get your free, no-obligation quote now!